Our services

Customer Care Services

The team in DID is committed to offer your business and your customers – a professional, expert-level customer services operation designed for your business and your business only.  We can address the specific concerns of your customers in a polite and friendly way, but also using our skills, to up-sell and cross-sell your products and services.

Market Research

Market research gives organisations the information it needs to make good and firm business decisions.

DIDVCC call centre agents are experts in market research supported by a quality, outbound call centre that will gather the information you need to understand your market and gain an advantage over your competitors.


Appointment Setting

With consistent supply of high-quality leads for your sales team to follow up and close, businesses can focus on meeting business goals and objectives.  DIDVCC outbound teams will call your potential customers to make qualified appointments for your team.  In addition, we ensure that all contact and background details are captured and that the appointment has been confirmed with the decision-maker by email or letter.

Achievements Thus Far

Caffeine Boost

About us

DID Virtual Call Centre is a social enterprise which offers call centre services to organisations, governments, and businesses in Malaysia. The virtual call centre is operated by visually impaired people and people with disabilities, who have been trained to operate computer systems, take phone calls and provide calling services for companies and organisations worldwide. DID has been serving the blind and visually impaired since 2012. The organisation, which aims to empower people with vision loss and maximise their independence hopes to employ more than 50 visually impaired people by year end to accommodate the demand of services from the public.

Come speak to us today. We will work with you to grow your businesses.

Our Partners